Excellent Franchised Dealer Service at M25 Audi Whetstone

[beemerboy9]

Audi Dealers often get a bad press, especially on non-Audi-affiliated forums such as this, so it is pleasing to report on dealer behaviour which demonstrates the ethos of going the extra mile for the customer. 

 

In this case, my D3 A8 failed its recent MOT at 65,000 miles because the wipers were jumping across the screen. A failing wiper mechanism was diagnosed and I registered a claim under the Audi MOT protection policy. This was rejected as "wear and tear" by Audi Mondial despite Windscreen Wipers being explicitly covered by the warranty. 

 

Things were looking bleak as the service receptionists and warranty specialist tried to handle my call. I insisted on a direct conversation with the service manager, Mr Hart, who intervened in the matter on my behalf, with a very favourable outcome from my point of view. 

 

I have been a loyal customer at this group of dealers with a fully stamped service book, and it appears that Whetstone Audi has a service manager who values that and wishes to retain my custom, which indeed he will.

 

So although the Franchises are sometimes called "stealers", let us not forget that they can also give back.

 

John 

 

 

 

 

[Luke]

Sounds like an advert, John.

[Tipex]

Free squirt of WD40?

[beemerboy9]

Sounds like an advert, John.

 

A positive advert rather than than the more usual negative one.....

[cruiser647]

Free squirt of WD40?

 

Nah, free washer bottle refill...........!