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VW Polo: Key fob no longer unlocks doors or starts the car


FeddyBear
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Hi everyone!
 
I'd like some help please. The key fob is not working for the Polo anymore (although it was fine yesterday). It won't unlock the doors remotely or start the ignition. The fob battery is fine as the fob still lights up (and so does the 2nd key I have).
 
I can open the door manually by turning the key, so I can get inside the car. But I can't unlock all the doors and when I turn the ignition, the key turns and nothing happens. No dashboard, no engine, just nothing.
 
I've checked the car's manual and looked online, but can't find a solution. I suspect I've simply triggered an engine immobilisation or SafeLock feature, but following steps in the car manual to deactivate these does not work. There is also no indicator light on my dashboard to tell me either of those 2 things are active (which apparently should happen even when the ignition is off).
 
VW Polo
2013
1.2 engine
32k miles
 
Any help appreciated. Thank you!
 
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