jackr32 Posted February 24, 2005 Report Share Posted February 24, 2005 Hi all, My car is counting down to its first service so I was ringing dealerships to get a quote for a service. Was being put through to Service and they just cut me off!!! I called back and said this to the reception lady and she says (with no apology) well they are very busy can I get them to call me back!!! Shocking customer service absolutely shocking!! Link to comment Share on other sites More sharing options...
bearra Posted February 24, 2005 Report Share Posted February 24, 2005 Nothing new there I'm afraid! Dealer Customer Service - does it exist? Link to comment Share on other sites More sharing options...
Beast Posted February 24, 2005 Report Share Posted February 24, 2005 Jp - Whites Audi i Camberley is just up the rd from you. I use them everytime. A1 service and would recommend to anyone. Have got my last 4 Audi's from there! Give them a buzz Linky Link to comment Share on other sites More sharing options...
Beast Posted February 24, 2005 Report Share Posted February 24, 2005 Oh and JP, I live in Reading!!! Says a lot dont you think? Link to comment Share on other sites More sharing options...
jackr32 Posted February 24, 2005 Author Report Share Posted February 24, 2005 Thanks R32 beast. It sure does say alot. I called Whites camberley and all sorted for tuesday morning next week. They were friendly and helpful. Audi need to sort out there customer services. Link to comment Share on other sites More sharing options...
Frodo Posted February 24, 2005 Report Share Posted February 24, 2005 I didn't like Audi Reading either they just looked down their nose at me even though I was driving an S3 and wanted to buy a A4 S-Line. However, I did manage to negotiate 8% discount, but then I just used the quote and bought from Audi Tonbridge who couldn't have been more helpful Link to comment Share on other sites More sharing options...
Biffa Posted February 24, 2005 Report Share Posted February 24, 2005 I've been using Martins Audi since I moved to Surrey and can't rate them highly enough. Just down near the M3 by Hook. Link to comment Share on other sites More sharing options...
JamesB Posted February 24, 2005 Report Share Posted February 24, 2005 Reading Audi didn't make the most encouraging noises when I was looking to trade in my S4 for an RS6. FFS, isn't that the sort of deal for which they should move into bite-off-hand mode? The salesman I spoke to initially was OK, if not spectacular, but when he went on holiday, I was pretty much ignored. So they lost £60k of business - well done, boys. Having said that, I have no experience of the service side. Slough Audi were very good when they serviced the S4 but then I've heard horror stories about them as well. I guess you can only speak as you find. Link to comment Share on other sites More sharing options...
Frodo Posted February 24, 2005 Report Share Posted February 24, 2005 Very true James, my inital dealings with Tonbridge were good because I liked the salesman. He was the corporate guy rather than retail, he said he would have to pass me over to retail. When the retail guy didn't call me when requested I called back and spoke to the corporate guy and said if the dealer wanted my sale I would only deal with him. Got my way and it was a breeze. Link to comment Share on other sites More sharing options...
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