ChrisBuer Posted October 9, 2006 Author Report Share Posted October 9, 2006 Thanks Petsy! Surely if that is the letter of the law, then VW are bound to honour that and replace my car? Although I appreciate a new engine is all that they'd offer, I'm not sure that I'd be happy with that. Only problem is waiting for a replacement car. Mine was a 9 month wait and I certainly wouldn't want to be without a car for that long! Link to comment Share on other sites More sharing options...
petsy Posted October 9, 2006 Report Share Posted October 9, 2006 I suspect you'll first have to wait to see what they offer. if it's not to your liking then try using the legal cover from your insurance policy(motor or home), assuming you took out that option. Link to comment Share on other sites More sharing options...
rs32 Posted October 9, 2006 Report Share Posted October 9, 2006 Chris, you have PM Link to comment Share on other sites More sharing options...
Moschops Posted October 9, 2006 Report Share Posted October 9, 2006 Chris, Have you contacted your local trading standards office? They will be able to help you re advice etc. Good luck whatever way you go. Link to comment Share on other sites More sharing options...
Rosetta Posted October 10, 2006 Report Share Posted October 10, 2006 Ist off your beef is with the dealer that sold you the car NOT the manufacturer. This is the sale of goods act. You must take all legal action with the person that sold you the car. They have a max of six weeks to put the car right but as it may be clear the problem existed when you took delivery of the car then it was not up to the job as intended. You can often claim under the sale of goods act up to six years. A word of caution though. I battled with Vauxhall for 2 years (a total disaster story) but I got a new car when the legal proceedings started to show signs of not going away. Both the dealer and Vauxhall contributed to the cost. Terrible customer service , which was an added bonus to the case as they made several tragic errors in the handling of my case. Go back to the dealer ask what is going to happen NOW. You are entitled to an answer. Don't not accept anything unless you are completley satisfied. It's their problem and they must sort it. Link to comment Share on other sites More sharing options...
ChrisBuer Posted October 10, 2006 Author Report Share Posted October 10, 2006 Thanks again for the feedback chaps! I firstly need to wait and see what VW offer me and then take it from there. At the very least, I'm not going to accept anything less than a brand new engine. Hopefully it'll be resolved quickly so that I can get back in it soon! Cheers again Chris. Link to comment Share on other sites More sharing options...
TP27 Posted October 10, 2006 Report Share Posted October 10, 2006 Fingers crossed that you get the right outcome. I'll be very interested to learn whether this is a problem that is rolling out (for VW or Audi) in other R or 3.2 litre VAG cars ? Keep us posted. Link to comment Share on other sites More sharing options...
ChrisBuer Posted October 10, 2006 Author Report Share Posted October 10, 2006 The latest position seems to be that the damage to the cams and cylinder head has been due to a starvation of oil to the top of the engine. I guess this could be a failure with the oil pump, so merely replacing the cams / cylinder head would not rectify the problem. Fingers crossed for a new engine then because if not, then I'm asking for a new car! Link to comment Share on other sites More sharing options...
TP27 Posted October 10, 2006 Report Share Posted October 10, 2006 So the ideal outcome is that you get a replacement car (without having to wait), it's proven to be a one off problem and then everyone is happy. Link to comment Share on other sites More sharing options...
rs32 Posted October 10, 2006 Report Share Posted October 10, 2006 Chris, was the engine using excessive amounts of oil in the lead up to this being discovered ? Link to comment Share on other sites More sharing options...
TP27 Posted October 10, 2006 Report Share Posted October 10, 2006 [ QUOTE ] Chris, was the engine using excessive amounts of oil in the lead up to this being discovered ? [/ QUOTE ] I was thinking this too. I checked my oil on Sunday (3k miles so far) and the oil level looked all right BUT I'm nervous of adding too much oil ? Link to comment Share on other sites More sharing options...
rs32 Posted October 10, 2006 Report Share Posted October 10, 2006 my thinking reagrding oil usage is that it it wasn't guzzling oil and the top chamber was being starved, then this might indicate too much oil pressure in the lower parts of the engine - a stronger case for replacement as a new engine has potentially been over-stressed at the bottom end. Link to comment Share on other sites More sharing options...
TP27 Posted October 10, 2006 Report Share Posted October 10, 2006 It's a strange one. You'd think that a local tech or indeed VW Central would be able to put their finger on the probable cause and offer the right solution immediately. Link to comment Share on other sites More sharing options...
ChrisBuer Posted October 10, 2006 Author Report Share Posted October 10, 2006 They're still looking at it and I'm calling them again tomorrow for another update. The car itself has not been using more oil than normal and I have been checking it each time I wash the car (most weeks). However, I think they were suggesting that somehow, the oil has not been pumped to the top of the engine which has resulted in it running dry and thus the damage to the cylinder head and cams. I'm pushing for a new engine but have been told that VW will decide on the course of action and then inform me. The tech suggested that VW might well just replace the engine but if they don't, then I'm going to fight it until they do! Link to comment Share on other sites More sharing options...
Moschops Posted October 10, 2006 Report Share Posted October 10, 2006 [ QUOTE ] Ist off your beef is with the dealer that sold you the car NOT the manufacturer. This is the sale of goods act. You must take all legal action with the person that sold you the car. They have a max of six weeks to put the car right but as it may be clear the problem existed when you took delivery of the car then it was not up to the job as intended. You can often claim under the sale of goods act up to six years. A word of caution though. I battled with Vauxhall for 2 years (a total disaster story) but I got a new car when the legal proceedings started to show signs of not going away. Both the dealer and Vauxhall contributed to the cost. Terrible customer service , which was an added bonus to the case as they made several tragic errors in the handling of my case. Go back to the dealer ask what is going to happen NOW. You are entitled to an answer. Don't not accept anything unless you are completley satisfied. It's their problem and they must sort it. [/ QUOTE ] Also don't forget if the car is under a finance agreement, the company who has financed your car would also "lean" on the manaufacturer/dealer to get an amicable resolution. HTH Link to comment Share on other sites More sharing options...
ChrisBuer Posted October 11, 2006 Author Report Share Posted October 11, 2006 Unfortunately it isn't on finance but a good idea nonetheless Link to comment Share on other sites More sharing options...
ChrisBuer Posted October 11, 2006 Author Report Share Posted October 11, 2006 Right, time for an update! Spoke to VW this morning and they are putting a new engine into the car which is good news! Now the burning question is, "what caused this damage to occur?". The answer? A failed oil pump! Basically the top of the engine was bone dry where the oil pump had failed and oil had not been pumped to the top of the engine. Now I'm not sure if this is a known problem, but I am told by a reliable source that a MKV GTI has also suffered the same fate. The worrying thing about this is that there is no way of telling if your pump has failed. The VW chap told me that the first thing I would have known about the oil pump failing would have been when my engine went bang! I don't want to worry anyone on here, but felt it necessary to mention this to you just in case you start hearing mechanical grinding coming from your engine! Cheers, Chris. Link to comment Share on other sites More sharing options...
rs32 Posted October 11, 2006 Report Share Posted October 11, 2006 seems odd that with all the sensors and backup systems linked into the ECU the oil pump failing would not register as a fault ? at least you're getting some progress Chris Link to comment Share on other sites More sharing options...
ChrisBuer Posted October 11, 2006 Author Report Share Posted October 11, 2006 [ QUOTE ] seems odd that with all the sensors and backup systems linked into the ECU the oil pump failing would not register as a fault ? at least you're getting some progress Chris [/ QUOTE ] You would have thought wouldn't you!! I'm so thankful to APS for picking up the problem and doing such a cracking job of looking after both myself and my car. VW in fairness have been very good as well and I cannot complain at their level of service. I've been kept informed of progress and am glad that a new engine is being put into the car! The only thing that has concerned me though is how this damage has occured without and warning lights being displayed. I just hope that this is an isolated problem and that nobody else experiences the same. Looks like I'll be up and running by my birthday (28th) so as a present to myself, I'll buy a few bits from APS to fit to the car Link to comment Share on other sites More sharing options...
TP27 Posted October 11, 2006 Report Share Posted October 11, 2006 Thanks for the update Chris. Glad in a way it's sorted but I too cannot believe the "safety" systems in the car did not pick up a defective oil pump !! Hopefully the new engine will work well for you. I'll keep my ears peeled for any suspicious noises from now on. Link to comment Share on other sites More sharing options...
wytco0 Posted October 11, 2006 Report Share Posted October 11, 2006 Chris, good to hear your getting somewhere, I am also surprised that nothing came up on sensors, the top of the engine must have been getting very hot !! Is there more than 1 oil pump on these engines? I am wondering how you didnt at least get a temperature warning and how come something bigger at the bottom didnt packup. Link to comment Share on other sites More sharing options...
SMB Posted October 11, 2006 Report Share Posted October 11, 2006 Chris, the GTI oil pump issue you mention was that the very first cars had not had the bolts done up properly, and they could come loose, it's a not a generic fault, more a human error in manufacturing. Could have happened in an r32 I suppose, but I'd had thought you woul d have oil pressure warnings first, more likely the oil ways are blocked. Link to comment Share on other sites More sharing options...
RedRobin Posted October 12, 2006 Report Share Posted October 12, 2006 [ QUOTE ] Chris, the GTI oil pump issue you mention was that the very first cars had not had the bolts done up properly, and they could come loose, it's a not a generic fault, more a human error in manufacturing. [/ QUOTE ] ....Which tends to support the advice that Snoopy Geoff gives that it's best not to buy a car in its first year of production. [No sign of Geoff on TSN recently ] Link to comment Share on other sites More sharing options...
ChrisBuer Posted October 12, 2006 Author Report Share Posted October 12, 2006 I'd agree to a certain extent with that Red, but this does seem to be an isolated problem which could have occurred on any car. The guys at APS told me that in all their dealings with the MKIV and MKV R32, they've never seen this problem, so fingers crossed everybody else's car will be ok. The new engine should be with VW at the end of this week and I reckon it'll be a week or so before it gets installed and finished. The car is then going back to APS to have my exhaust and bits put back on , so I reckon the car will be back in the last week of October. Can't wait to drive her again as the little 1600 Golf I've got at the moment really doesn't stir the senses! Link to comment Share on other sites More sharing options...
RedRobin Posted October 12, 2006 Report Share Posted October 12, 2006 [ QUOTE ] Can't wait to drive her again as the little 1600 Golf I've got at the moment really doesn't stir the senses! [/ QUOTE ] ....I had one of those for a short while and it felt more like driving a marshmallow through thick syrup wearing rubber boots by comparison with R32s and GTIs. Still, you'll appreciate your .:R even more when you get her back. Link to comment Share on other sites More sharing options...
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